FAQ

We specialize in home recovery and wellness equipment, including traditional and infrared saunas, cold plunges, red light therapy panels and recliners, massage chairs, PEMF therapy pads, compression therapy systems, and hyperbaric chambers. Every product is chosen to help you build a consistent wellness routine at home, without needing a studio or spa membership.

High-ticket wellness equipment costs more upfront because it's built for durability, real therapeutic benefit, and years of daily use — unlike a single spa visit or a short-term gym add-on. Our prices currently range from under $1,000 for items like recovery pads to around $9,000 for premium systems such as our red-light therapy couches. We're happy to walk you through the specifications of any product before you buy — just reach out.

We know these are meaningful purchases, and flexible payment options may be available for qualifying products at checkout. For the most current financing options and terms, please contact our team at support@ritualexhalewellness.com or call 727-513-8470 and we'll walk you through what's available.

Most orders arrive within 3 to 9 business days of purchase, which includes both handling and carrier transit time (business days exclude weekends and holidays). Some high-demand items may require up to a 2-week lead time — this will be noted on the product page if it applies. Some of the higher end products will have specialty deliver and estimates for arrival will be provided at checkout. Every order ships with a tracking number, and shipments are insured against loss or damage in transit.

Yes — we provide free standard shipping on eligible products within the continental
United States (applicable local taxes are calculated at checkout). Free shipping will be noted on the individual product page if it qualifies at this time. At this time we ship only to addresses within the United States and are not yet able to fulfill international orders, though we hope to expand shipping regions in the future.

You have 30 days from delivery to initiate a return. Products must be unused, in their original condition, and in their original packaging. A 25% restocking fee applies to returns based on the item's cost (this fee is waived if you're exchanging for an identical item). Return shipping is the customer's responsibility unless the item arrived defective or damaged, in which case we
provide a prepaid label. A few categories — personalized or custom-made items, perishable goods, and intimate or sanitary products — are not eligible for return.

Please inspect your delivery as soon as it arrives. Damage or defects must be reported within 48 hours of delivery, along with photos and your order details, to support@ritualexhalewellness.com. Once we review and approve the claim, we'll send a prepaid return label and issue a replacement or refund — refunds are returned to your original payment method within 7 business days of approval.

Yes, our products are covered under our Product Warranty Policy, and coverage can vary by manufacturer and item. Before you purchase, or any time after, our support team can confirm the specific warranty terms for the product you're considering — just email support@ritualexhalewellness.com or call 727-513-8470.

It depends on the item. Some products, like recovery pads or smaller massage tools, arrive ready to use, while larger equipment such as saunas, cold plunges, or massage chairs may require some assembly or a dedicated electrical setup. Assembly requirements are listed on each individual product page — if you're unsure what a specific item involves, contact us before ordering and we'll help you plan for delivery day.

Our team is here to help you choose the right equipment and support you after your purchase. You can reach us by email at support@ritualexhalewellness.com or by phone at 727-513-8470, Monday through Friday, 9 AM to 5 PM EST. We're a veteran-owned business based in Saint Petersburg, Florida, and we're glad to answer questions about sizing, features, or which product fits your space and goals before you commit to an order.