Refund policy
Effective Date: 2026-10-13
Overview
Ritual Exhale Wellness wants you to be fully satisfied with your purchase. Products sold under our own brand (Ritual Exhale Wellness, or “REW”) have their own return, shipping and warranty terms, listed in the REW section below. Our general Return Policy applies to other store products. Several of the manufacturers we carry set their own return terms, which can differ significantly from ours to include shorter windows, restocking fees, or all-sales-final terms on certain equipment.
Where a manufacturer has its own published return policy, that vendor's policy supersedes and controls over our general policy below for products from that manufacturer. Please check the vendor-specific section for your product before assuming our general terms apply.
Return terms for each product are published on its product page. Where a product page or the manufacturer's published policy states different terms from our general policy, the product page and the manufacturer's policy control.
How to Start a Return
For all returns, please contact us first at support@ritualexhalewellness.com or call (727) 513-8470, Monday through Friday, 9am to 5pm EST. We will confirm which policy applies to your item and walk you through the correct process, including facilitating communication with the manufacturer when needed.
Ritual Exhale Wellness Own-Brand Products (REW)
These terms apply to the products below and take precedence over the general store policy that follows.
● Daily Restore Red Light Therapy Panel: 60-day returns with free return shipping, a 7-day Arrives Working Guarantee, and a 2-year warranty.
● Calming Vagus Nerve Stimulation Device: the 100-Night Calm Guarantee, which runs 100 nights from delivery (customer pays return shipping on change-of-mind returns), and a 2-year warranty.
● Home Retreat Infrared Sauna Blanket: 60-day returns and a 1-year warranty.
● Daily Renewal Hydrogen Water Bottle: 30-day returns and a 1-year warranty.
● Easy Movement Vibration Plate: 30-day returns and a 1-year warranty.
● Return window: Counted from the delivery date, as listed above.
● How to start a return: Contact us first (see How to Start a Return above). We reply to every message within 24 hours.
● Condition: Please return the product complete, with all included accessories and in the original packaging where possible. We confirm the condition of the item when it arrives.
● Restocking fee: None.
● Return shipping: We cover return shipping on the Daily Restore Red Light Therapy Panel. For the other REW products, return shipping is paid by the customer for change-of-mind returns, and by us when the item arrives damaged, defective or not as described.
● Arrives Working Guarantee (Daily Restore Red Light Therapy Panel): If your panel arrives damaged or doesn't power on, contact us within 7 days of delivery. We will send a replacement and cover the shipping both ways. After those 7 days, your 2-year warranty applies.
● Damaged or defective on arrival (other REW products): Contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or refund and cover the return shipping.
● Warranty: Each REW product is covered by the warranty term listed above. If something covered goes wrong, contact us and we will work with you to put it right. See our Product Warranty Policy for coverage details.
● Refunds: Issued to your original payment method within 7 business days after we receive and inspect the returned item. A replacement may be requested instead of a refund.
Ritual Exhale Wellness Store Return Policy (General)
This general policy applies to store purchases that are not covered by the REW terms above or a vendor-specific policy below.
● Return window: 30 days from the delivery date. Damage or defects must be reported within 48 hours of delivery.
● Condition: Items must be unused and in original packaging. Used or installed products cannot be returned unless defective upon arrival.
● Return shipping: Paid by the customer, except when an item arrives defective or damaged.
● Restocking fee: A 25% restocking fee is deducted from the refund on approved returns.
● Non-returnable: Damage reported after the 48-hour window, damage from misuse, personalized or custom items, and intimate or sanitary products (such as underwear, swimwear, or personal care items).
● Refunds: Issued to your original payment method within 7 business days of approval. A replacement may be requested instead of a refund.
Vendor-Specific Return Policies
The policies below are set directly by each manufacturer and take precedence over our general policy for their products. Terms can change at any time at the manufacturer's discretion — contact us and we'll confirm the current terms before you return anything.
Therasage
● Return window: 30 days from the delivery date, for a full refund less shipping.
● Condition: Items must arrive in like-new condition with original packaging, manuals, and accessories. Saunas must include all cords, cables, and accessories, ideally in original cartons.
● Restocking fee: 15% for returns that do not meet the condition requirements above.
● Non-returnable: Bio Band bracelets, the TheraSmile toothbrush, opened creams and supplements, TheraComfort weighted blankets, TheraProtect items, clothing, TherAid wraps and creams, TheraSole, and certain other specialty products.
● How to start a return: Through the Therasage Loop Returns portal or by emailing returns@therasage.com.
● Processing: Refunds are issued approximately 15 business days after Therasage receives the returned item.
NovaaLab
● Return window: 60 days from purchase.
● Condition: Items must be returned in original condition and original packaging.
● Return shipping: Paid by the customer; shipping costs are non-refundable.
● Exchanges: Only offered for items that are defective or damaged on arrival.
● How to start a return: Email support@novaalab.com to activate the return process. For items over $75, NovaaLab recommends trackable shipping or shipping insurance, as they cannot guarantee a returned item's receipt.
Healix
Healix advertises a 45-day money-back satisfaction guarantee on its sauna blanket products. Healix's full written return policy is managed through its own returns portal rather than published in a single public page, so exact terms (condition requirements, restocking fees, and non-returnable items) should be confirmed directly with Healix or through us before a return is initiated.
● How to start a return: Contact us first, or reach Healix directly to confirm current terms for your specific product.
Clarity Hyperbarics
Clarity Hyperbarics chambers are sold on an all-sales-final basis. Once your order is signed, it cannot be returned, refunded, or exchanged — even if you cancel after signing. Fees paid for services, logistics, assembly, or installation are non-refundable and not eligible for dispute or chargeback.
● Warranty coverage still applies: this no-returns policy does not affect the manufacturer's warranty on defects — see our Product Warranty Policy for coverage details.
● Damaged or defective on arrival: This all-sales-final policy applies to change-of-mind or no-longer-wanted returns only. If your chamber arrives damaged or with a manufacturing defect, report it within 48 hours of delivery per our general Return Policy above to receive a prepaid return label and a replacement or refund.
Cryonick Wellness Technology Factory
Like Clarity Hyperbarics, Cryonick equipment is sold on an all-sales-final basis. Orders cannot be returned, refunded, or exchanged once signed, even if canceled afterward. Fees for services, logistics, assembly, installation, or other assistance are non-refundable and not eligible for dispute or chargeback.
● Warranty coverage still applies: see our Product Warranty Policy for the 1-year standard warranty and optional extended coverage.
● Damaged or defective on arrival: This all-sales-final policy applies to change-of-mind or no-longer-wanted returns only. If your equipment arrives damaged or with a manufacturing defect, report it within 48 hours of delivery per our general Return Policy above to receive a prepaid return label and a replacement or refund.
Ceragem
● Return window: 14 days, for items in new, unused condition.
● Restocking fee: 20% on all returns.
● How to start a return: Email cs@ceragemus.com or call (213) 480-7070.
RLT Home
● Return window: 60 days from the date the product is received.
● Condition: The product and its packaging must be returned in like-new condition, with no wear and tear.
● Return shipping: Paid by the customer; no restocking fee is charged.
● How to start a return: Email contact@redlighttherapyhome.com with the subject line "Return Request - Order #," including clear photos or video of the product and packaging and a reason for the return. Returns without a prior approval email are not accepted.
● Processing: Refunds are issued within 2–4 business days after RLT Home receives and inspects the returned item.
● Warranty coverage: RLT Home separately warrants its light panels for 3 years and stands for 1 year against manufacturing defects. For a defective or damaged unit, contact us or RLT Home directly rather than filing a standard return — approved claims include a prepaid return label and a repair or replacement at no cost.
ALEKO
ALEKO products are covered by ALEKO's own return policy, which takes precedence over our general policy. The return terms for each product are also published on its product page, and our general policy defers to that information.
● Return window: 30 days from the delivery date, for a refund or exchange.
● How to start a return: Contact us first, or request a Return Authorization (RMA) number through the ALEKO Returns Portal or by emailing hello@aleko.com within 30 days of delivery. The RMA number is valid for 7 days, and the return must ship within those 7 days. Write the RMA number clearly on the shipping label and include it inside the package.
● Condition: Return the product in its original box or appropriate packaging with all products, accessories, parts, and pieces. Change-of-mind returns must be unused and in the same condition in which they were received.
● Restocking fee: 15% applies to products that are not returned in original condition, including any used or damaged components, or if the packaging is damaged. Items returned in new condition receive a full refund of the purchase price.
● Return shipping: Paid by the customer for change-of-mind returns. Refunds do not include original or return shipping and handling charges.
● Freight delivery inspection: Large ALEKO items ship by freight. Inspect your delivery right away and note any visible damage or missing items on the delivery receipt. Report damage, defects, or shortages with photos or videos within 3 business days of delivery. Reports made after that window may not be eligible for replacement parts or a refund.
● Damaged, defective, or missing items: ALEKO will first offer replacement parts or a replacement unit with technical support. Replacement parts ship by ground within 48 hours of processing, with delivery in about 3 to 5 business days. If replacement parts cannot be provided, you may choose a new unit, a full refund, or store credit. If the replacement solution does not satisfy you, you may return the product at your own expense with no restocking fee.
● Cancellations: Orders can be canceled free of charge before they ship. After shipment, a cancellation is handled as a return, and applicable fees apply. Refused deliveries incur all applicable fees, including return shipping and a potential 15% restocking fee.
● Processing: Refunds are issued to your original payment method after ALEKO receives and processes the return. Processing can take 2 to 5 days, and the refund may take up to 7 business days to appear on your statement.
● Warranty coverage still applies to defects: see our Product Warranty Policy. ALEKO's standard warranty is 1 year, with shorter terms for some product types (hot tubs, including the wood-fired hot tub and ice bath models, are covered for 180 days), and the specific term is published on each product page.