Effective Date: 2025-10-29

Overview

Ritual Exhale Wellness wants you to be fully satisfied with your purchase. Our general Return Policy below applies to all products sold through our store. However, several of the manufacturers we carry set their own return terms, which can differ significantly from ours — including shorter windows, restocking fees, or all-sales-final terms on certain equipment.

Where a manufacturer has its own published return policy, that vendor's policy supersedes and controls over our general policy below for products from that manufacturer. Please check the vendor-specific section for your product before assuming our general terms apply.

How to Start a Return

For all returns, please contact us first at support@ritualexhalewellness.com or call (727) 513-8470, Monday through Friday, 9am to 5pm EST. We will confirm which policy applies to your item and walk you through the correct process, including facilitating communication with the manufacturer when needed.

Ritual Exhale Wellness Store Return Policy (General)

This general policy applies to store purchases that are not covered by a vendor-specific policy below.

●        Return window: 30 days from the delivery date. Damage or defects must be reported within 48 hours of delivery.

●        Condition: Items must be unused and in original packaging. Used or installed products cannot be returned unless defective upon arrival.

●        Return shipping: Paid by the customer, except when an item arrives defective or damaged.

●        Restocking fee: A 25% restocking fee is deducted from the refund on approved returns.

●        Non-returnable: Damage reported after the 48-hour window, damage from misuse, personalized or custom items, and intimate or sanitary products (such as underwear, swimwear, or personal care items).

●        Refunds: Issued to your original payment method within 7 business days of approval. A replacement may be requested instead of a refund.

Vendor-Specific Return Policies

The policies below are set directly by each manufacturer and take precedence over our general policy for their products. Terms can change at any time at the manufacturer's discretion — contact us and we'll confirm the current terms before you return anything.

Therasage

●        Return window: 30 days from the delivery date, for a full refund less shipping.

●        Condition: Items must arrive in like-new condition with original packaging, manuals, and accessories. Saunas must include all cords, cables, and accessories, ideally in original cartons.

●        Restocking fee: 15% for returns that do not meet the condition requirements above.

●        Non-returnable: Bio Band bracelets, the TheraSmile toothbrush, opened creams and supplements, TheraComfort weighted blankets, TheraProtect items, clothing, TherAid wraps and creams, TheraSole, and certain other specialty products.

●        How to start a return: Through the Therasage Loop Returns portal or by emailing returns@therasage.com.

●        Processing: Refunds are issued approximately 15 business days after Therasage receives the returned item.

NovaaLab

●        Return window: 60 days from purchase.

●        Condition: Items must be returned in original condition and original packaging.

●        Return shipping: Paid by the customer; shipping costs are non-refundable.

●        Exchanges: Only offered for items that are defective or damaged on arrival.

●        How to start a return: Email support@novaalab.com to activate the return process. For items over $75, NovaaLab recommends trackable shipping or shipping insurance, as they cannot guarantee a returned item's receipt.

Healix

Healix advertises a 45-day money-back satisfaction guarantee on its sauna blanket products. Healix's full written return policy is managed through its own returns portal rather than published in a single public page, so exact terms (condition requirements, restocking fees, and non-returnable items) should be confirmed directly with Healix or through us before a return is initiated.

●        How to start a return: Contact us first, or reach Healix directly to confirm current terms for your specific product.

Clarity Hyperbarics

Clarity Hyperbarics chambers are sold on an all-sales-final basis. Once your order is signed, it cannot be returned, refunded, or exchanged — even if you cancel after signing. Fees paid for services, logistics, assembly, or installation are non-refundable and not eligible for dispute or chargeback.

●        Warranty coverage still applies: this no-returns policy does not affect the manufacturer's warranty on defects — see our Product Warranty Policy for coverage details.

Cryonick Wellness Technology Factory

Like Clarity Hyperbarics, Cryonick equipment is sold on an all-sales-final basis. Orders cannot be returned, refunded, or exchanged once signed, even if canceled afterward. Fees for services, logistics, assembly, installation, or other assistance are non-refundable and not eligible for dispute or chargeback.

●        Warranty coverage still applies: see our Product Warranty Policy for the 1-year standard warranty and optional extended coverage.

Ceragem

●        Return window: 14 days, for items in new, unused condition.

●        Restocking fee: 20% on all returns.

●        How to start a return: Email cs@ceragemus.com or call (213) 480-7070.