Overview

All products sold by Ritual Exhale Wellness are covered by the original manufacturer's warranty. As an authorized reseller, Ritual Exhale Wellness does not provide or administer warranties directly — warranty coverage, terms, and service procedures are determined solely by each manufacturer.

The specific warranty terms for each product are published on its product page. If a product page states a different or shorter term than the general information below, the product page and the manufacturer's published terms control.

How to Get Warranty Support

For all warranty inquiries, please contact us first at support@ritualexhalewellness.com or call (727) 513-8470, Monday through Friday, 9am to 5pm EST. We will facilitate communication with the manufacturer on your behalf.

Warranty Terms by Manufacturer

Cryonick Wellness Technology Factory

All Cryonick Wellness Technology Factory products include a standard 1-year manufacturer's warranty covering the structural frame, motors, mechanical and electrical parts, and labor. High-wear console items and touch screens are covered for 90 days.

An optional extended warranty service plan of up to 3 years is available and must be elected within 10 days of purchase. Warranty claims must be submitted within 10 days of discovering the issue. Contact us to initiate a claim.

Clarity Hyperbarics

Every Clarity Hyperbarics chamber ships with a full 1-year warranty on parts against manufacturing defects. Your warranty period begins on the date your chamber is delivered, not the date of purchase.

Our US-based, physician-guided support team handles troubleshooting, replacement parts, and technician coordination.

Coverage is transferable on resale: if you sell your chamber within the warranty window, the remaining coverage transfers to the new owner.

What's covered:

● Compressor and motor assemblies

● Oxygen concentrator (where included)

● Zippers, seals, and pressure valves

● Control panels and gauges

● Inner liner and structural frame

● Electrical components and wiring

What's not covered:

● Damage from misuse, drops, or unauthorized modifications

● Normal cosmetic wear (scuffs, fading, minor scratches)

● Damage from operating outside rated pressure or voltage

● Consumables (filters, hoses) after 12 months

● Repairs performed by non-authorized technicians

● Acts of nature (flood, fire, power surges without surge protection)

Therasage

Therasage warranty terms vary by product type:

Portable Saunas (Thera360 / Thera360 Plus): 2-year full manufacturer's warranty against defects

Healing Heating Pads (Small, Mini, and Full Spectrum): 1-year limited manufacturer's warranty

Full Spectrum Wooden Saunas: 3 years on heaters and controls; 1 year on labor

How to Claim Support or Repairs

● For repairs or replacements, email Therasage's support team at support@therasage.com and/or returns@therasage.com.

● For direct assistance or to initiate a claim, visit the official Therasage
Contact and Support page.

● Products must be purchased directly from Therasage or an authorized distributor, such as Ritual Exhale Wellness, to qualify for full warranty and return privileges.

Healix

All HEALiX-branded products sold by Ritual Exhale Wellness are covered by the original manufacturer's warranty, issued by HEALiX Infrared. As an authorized reseller, Ritual Exhale Wellness does not directly administer warranty service — HEALiX Infrared sets the
coverage terms and handles repair or replacement. Ritual Exhale Wellness facilitates the claims process on the customer's behalf.

Support Process

Customers should contact Ritual Exhale Wellness first, at support@ritualexhalewellness.com or (727) 513-8470, Monday–Friday, 9am–5pm EST. The team will then facilitate communication with HEALiX Infrared on the customer's behalf.

HEALiX Infrared — All HEALiX-Branded Products

● Standard coverage: 2-year manufacturer's warranty across the HEALiX line — sauna blankets, PEMF mats, light pods, and compression boots — covering defects in materials and workmanship under normal use.

● Confirmed on-page: the 2-year term is stated explicitly on the HEALiX Infrared Sauna Blanket (Original, Velcro), the
HEALiX-Z Infrared Sauna Blanket (Zipper), and — on the manufacturer's own site — the HEALiX Flow IPC Boots listing, which states the 2-year warranty "applies to all HEALiX devices."

Returns (store-administered)

● 30-day return window: displayed as a standard badge ("30 Days Returns") on every HEALiX product page. This is
separate from the manufacturer's warranty and is governed by the site's Return and Refund Policy.

Claim Submission

Customers should provide their order number and a description of the issue when contacting support. Freight-damaged items require photographic evidence.

NovaaLab

Global 60-Day Risk-Free Trial (Non-EU Customers)

We offer a 60-day money-back guarantee on our products. You can try our devices as much as you like. If you are not satisfied, simply contact our customer support team via live chat, phone, or email at support@novaalab.com within 60 days of your purchase date to activate our standard return procedure.

• Timeline Limit: If 60 days have passed since your purchase date, we unfortunately cannot offer a refund or an exchange under this program.
• Condition: To be eligible for a standard return, your item must be in the same condition that you received it and must be returned in its original packaging.
• Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any return shipping costs absorbed by NovaaLab will be deducted from your total payout.
• Shipping Insurance: If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Ceragem

All Ceragem massage beds and chairs include a 1-year limited manufacturer's warranty, effective from the date of delivery, covering defects in materials and workmanship for the original purchaser. Optional 2-year and 3-year extended warranty plans are available for most models (not offered on the Pause Series M2, M4, and M6); the V5 and V7 models additionally carry 10-year manufacturer parts availability for the main PCB and motor.

What's covered:

● Structural frame, motor, and heating element malfunctions caused by manufacturing defects

● Control unit and console operational failures

● Labor and parts for approved repairs, or full replacement if a repair isn't feasible

What's not covered:

● Damage from misuse, abuse, impact, accident, or neglect

● Cosmetic wear that doesn't affect function

● Unauthorized installation, modification, or third-party repairs

● Water, fire, smoke, chemical, or natural disaster damage

● Loss of accessories (remotes, cables, screws)

● Commercial or institutional use (coverage applies to residential use only)

Warranty coverage is non-transferable and applies solely to the original purchaser with valid proof of purchase.

How to Claim Warranty Support

Ceragem handles warranty claims and repairs directly. Contact Ceragem's service center with your name, contact details, product serial number and model, a description of the issue with photos/video, and proof of purchase:

● Phone: (213) 480-7070

● Email: service@ceragemus.com

● Service Center: 9732 Alburtis Ave, Santa Fe Springs, CA 90670 (Mon–Fri, 9am–6pm)

Ceragem aims to resolve claims within 7–14 business days of receiving the unit at the service center. Minor issues may be resolved remotely; repairs requiring shipment use genuine Ceragem parts and include a 90-day workmanship and parts warranty following service. Out-of-warranty diagnostic, labor, and parts fees may apply and will be quoted for your approval before any work begins.

ALEKO

ALEKO's standard warranty is a 1-year limited warranty, which applies to most ALEKO products, including its saunas and cold plunges. Some product types carry a shorter term: ALEKO hot tubs, including the wood-fired hot tub and ice bath models, are covered by a 180-day limited warranty. The specific term for each product is published on its product page.

The warranty period starts on the date the product arrives at your shipping address, and it covers defects in materials and manufacturer workmanship when the product was installed following ALEKO's recommended procedures. At ALEKO's option, a covered product is replaced or repaired at no charge.

Who is covered: The original buyer only. Coverage cannot be extended to a new owner if the product is sold or transferred. A receipt or other proof of purchase is required to verify the warranty period.

What's not covered:

● Weather damage, including rain, sun, snow, storms, and strong wind

● Installations that did not follow ALEKO's recommended procedures

● Products that have been sold or transferred to a new owner

● Claims made after the warranty period has ended

How to Claim Support or Repairs

● Contact us first, and we will facilitate the claim with ALEKO on your behalf.

● Or email ALEKO at hello@aleko.com or call 833-926-2323. Include photos of the product and of the shipping box. Both are required for diagnosis.

● ALEKO's technicians will then work with you to repair or replace the product.

● Damage found at delivery is handled under our Return Policy, and it must be reported within 3 business days of delivery.

How to submit a Warranty Claim

For all products, contact Ritual Exhale Wellness directly and we will walk through the situation, connect you with the manufacturer, and facilitate the process.

Email: support@ritualexhalewellness.com

Phone: 727-513-8470

Hours of Operation: Monday-Friday, 9am - 5pm EST.

Please have your order number, and a description of the issue ready when you reach out to our support team. For any items damaged during freight, please have photos of visible damage ready.

Last updated: October 13, 2026