Overview

All products sold by Ritual Exhale Wellness are covered by the original manufacturer's warranty. As an authorized reseller, Ritual Exhale Wellness does not provide or administer warranties directly — warranty coverage, terms, and service procedures are determined solely by each manufacturer.

How to Get Warranty Support

For all warranty inquiries, please contact us first at support@ritualexhalewellness.com or call (727) 513-8470, Monday through Friday, 9am to 5pm EST. We will facilitate communication with the manufacturer on your behalf.

Warranty Terms by Manufacturer

Cryonick Wellness Technology Factory

All Cryonick Wellness Technology Factory products include a standard 1-year manufacturer's warranty covering the structural frame, motors, mechanical and electrical parts, and labor. High-wear console items and touch screens are covered for 90 days.

An optional extended warranty service plan of up to 3 years is available and must be elected within 10 days of purchase. Warranty claims must be submitted within 10 days of discovering the issue. Contact us to initiate a claim.

Clarity Hyperbarics

Every Clarity Hyperbarics chamber ships with a full 1-year warranty on parts against manufacturing defects. Your warranty period begins on the date your chamber is delivered, not the date of purchase.

Our US-based, physician-guided support team handles troubleshooting, replacement parts, and technician coordination.

Coverage is transferable on resale: if you sell your chamber within the warranty window, the remaining coverage transfers to the new owner.

What's covered:

● Compressor and motor assemblies

● Oxygen concentrator (where included)

● Zippers, seals, and pressure valves

● Control panels and gauges

● Inner liner and structural frame

● Electrical components and wiring

What's not covered:

● Damage from misuse, drops, or unauthorized modifications

● Normal cosmetic wear (scuffs, fading, minor scratches)

● Damage from operating outside rated pressure or voltage

● Consumables (filters, hoses) after 12 months

● Repairs performed by non-authorized technicians

● Acts of nature (flood, fire, power surges without surge protection)

Therasage

Therasage warranty terms vary by product type:

Portable Saunas (Thera360 / Thera360 Plus): 2-year full manufacturer's warranty against defects

Healing Heating Pads (Small, Mini, and Full Spectrum): 1-year limited manufacturer's warranty

Full Spectrum Wooden Saunas: 3 years on heaters and controls; 1 year on labor

How to Claim Support or Repairs

● For repairs or replacements, email Therasage's support team at support@therasage.com and/or returns@therasage.com.

● For direct assistance or to initiate a claim, visit the official Therasage
Contact and Support page.

● Products must be purchased directly from Therasage or an authorized distributor, such as Ritual Exhale Wellness, to qualify for full warranty and return privileges.

Healix

All HEALiX-branded products sold by Ritual Exhale Wellness are covered by the original manufacturer's warranty, issued by HEALiX Infrared. As an authorized reseller, Ritual Exhale Wellness does not directly administer warranty service — HEALiX Infrared sets the
coverage terms and handles repair or replacement. Ritual Exhale Wellness facilitates the claims process on the customer's behalf.

Support Process

Customers should contact Ritual Exhale Wellness first, at support@ritualexhalewellness.com or (727) 513-8470, Monday–Friday, 9am–5pm EST. The team will then facilitate communication with HEALiX Infrared on the customer's behalf.

HEALiX Infrared — All HEALiX-Branded Products

● Standard coverage: 2-year manufacturer's warranty across the HEALiX line — sauna blankets, PEMF mats, light pods, and compression boots — covering defects in materials and workmanship under normal use.

● Confirmed on-page: the 2-year term is stated explicitly on the HEALiX Infrared Sauna Blanket (Original, Velcro), the
HEALiX-Z Infrared Sauna Blanket (Zipper), and — on the manufacturer's own site — the HEALiX Flow IPC Boots listing, which states the 2-year warranty "applies to all HEALiX devices."

Returns (store-administered)

● 30-day return window: displayed as a standard badge ("30 Days Returns") on every HEALiX product page. This is
separate from the manufacturer's warranty and is governed by the site's Return and Refund Policy.

Claim Submission

Customers should provide their order number and a description of the issue when contacting support. Freight-damaged items require photographic evidence.

NovaaLab

Global 60-Day Risk-Free Trial (Non-EU Customers)

We offer a 60-day money-back guarantee on our products. You can try our devices as much as you like. If you are not satisfied, simply contact our customer support team via live chat, phone, or email at support@novaalab.com within 60 days of your purchase date to activate our standard return procedure.

• Timeline Limit: If 60 days have passed since your purchase date, we unfortunately cannot offer a refund or an exchange under this program.
• Condition: To be eligible for a standard return, your item must be in the same condition that you received it and must be returned in its original packaging.
• Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any return shipping costs absorbed by NovaaLab will be deducted from your total payout.
• Shipping Insurance: If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

How to submit a Warranty Claim

For all products, contact Ritual Exhale Wellness directly and we will walk through the situation, connect you with the manufacturer, and facilitate the process.

Email: support@ritualexhalewellness.com

Phone: 727-513-8470

Hours of Operation: Monday-Friday, 9am - 5pm EST.

Please have your order number, and a description of the issue ready when you reach out to our support team. For any items damaged during freight, please have photos of visible damage ready.

Last updated: August 14, 2026